Cotswold Characters
Cotswold Characters

Frequently Asked Questions

Information required.

 

As much detailed information as possible to create the likeness in a model/topper. Photos are ideal for this, but please be aware of any secrecy needed, i.e. posting pictures of a wedding dress on facebook. The usual information I will ask for is clear up to date photo's of the person's face (front and back). Clear photo's of outfits. Any accessories you would like adding to your sculpture such as flowers (for bride) jewellery, shoes, glasses etc.

 

Booking.

 

When placing a booking I will require a 50% deposit to secure your booking in my diary. This deposit is non-refundable after 14 days from placing a booking with me.

 

Please note that if I request photo's in order to sculpt your model these photo's will need to be emailed to me at least 2 weeks prior to me starting your model. You will be given a date as to when I will be starting work on your order when booking is confirmed. If photo's are not sent before your booking date you may loose your allocated time slot in my diary.

 

Materials.

 

I use polymer clays which are non toxic and will last a lifetime if looked after. Note that it is NOT edible. There will often be additional materials such as beads, silver/gold wire, and crystals.

 

Size and weight.

 

A wedding topper will have a 3.5 inch base and be around 5 inches tall, weighing about 180 - 200 grams. However this may be different if there is props, pets etc included. Bespoke products can vary.

 

Looking after your sculpture.

 

Polymer clay is quite a robust material, however can still break if not handled properly. If your sculpture gets dusty and you wish to clean it please do this by using can of air cleaner. I have attached a link to this. Do not use a duster or cloth as these can catch on bits of your sculpture and will cause breakages.

 

Please ensure you hold it at least 5 inches away from the model before you use this as the air blast can be quite strong.

 

https://www.amazon.co.uk/COMPRESSED-CLEANER-PROTECTS-KEYBOARD-ELECTRONICS/dp/B00RL3ZSTM/ref=sr_1_2?ie=UTF8&qid=1489483838&sr=8-2&keywords=can+of+air+spray

 

Shipping.

 

All models are sent by special delivery and will need to be signed for. Please let me know during the order and I will confirm the total price.

 

All products are very securely packaged but should breakage occur in shipment, Repair can be made if there is time.

 

Returns.

 

The models/toppers are custom made specifically for you, so I cannot offer any refunds.

 

Storing your model.

 

Please ensure that your model is stored out of direct sunlight. If stored correctly your model should last a lifetime :)

Visitors

Print Print | Sitemap Recommend this page Recommend this page
© Cotswold Characters